Fulfillment & Policy
Shipping & Returns
Fast, reliable fulfillment for licensed piercing studios across Canada and worldwide.
Delivery Estimates
Shipping destinations
Domestic (Canada)
3–5 business days
Same-day dispatch on orders placed before 2 PM EST.
United States
5–8 business days
Tracked international shipping. Duties and taxes may apply.
International
7–14 business days
Duties and customs fees are the responsibility of the recipient.
Same-Day Fulfillment
Order before 2 PM EST — ships today
Orders placed before 2 PM EST on business days are dispatched the same day. Orders placed after 2 PM, on weekends, or on public holidays will ship the next business day.
Returns Policy
Hassle-free returns
Return window30 days from delivery for unopened, unused items in original packaging.
Non-returnable itemsOpened jewellery (hygiene), custom orders, and clearance items cannot be returned.
How to initiate a returnEmail us to begin the process. We will provide a prepaid return shipping label for Canadian orders.
Refund timelineRefunds are processed within 5–7 business days of receiving the returned item.
Damaged itemsContact us within 48 hours of delivery with photos. We will arrange a replacement or full refund promptly.
Need help with an order?
Our support team is available Mon–Fri, 9 AM–5 PM EST. We respond within 2 business hours.